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Wholesale Inquries Shahnaz Husain Herbals promotes the celebration of a woman Forever Beautiful Naturally!! We accept   |
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- Product Information and Expiration Dates
- Credit Card Policy
- Alternative Methods to Order
- Shipping Information
- International Shipping Information
- Customer Care Guarantee
- Returns
- Anti-Fraud Policy
- Privacy Policy
- Security
Product Information and Expiration Dates
Please be aware that you are getting genuine Shahnaz Herbal products that are
approved for EXPORT and resale outside of India. We DO NOT sell products that are
meant for sale in India (all of our products are marked and labeled 'FOR EXPORT'
by Shahnaz Herbals.
Tofah does not sell expired products.
All Shahnaz Products have a Best Before Date and even though the products are usable beyond
that date, we are not allowed to sell them after that date. In essence they Expiration Date
is meant more for do not sell after rather than use after. If you do find a product, that you recently
purchased, that is damaged or spoiled please refer to our Returns policy for
instructions on how to start the Return process.
Please note that some 50% or higher discounted products on sale maybe close to the Best Before Date but
never past that date. We do NOT sell expired products like other merchants do.
We accept Visa, MasterCard and American Express for online purchases. Each order is processed with our Address Verification software for approval.
If your order is declined we will notify you via email. You are
given the opportunity to call or respond with the corrected
information.
We will only contact you once.
Please make sure that the information you provide on your order
form is correct and that it matches your billing statement from your
credit card company.
Security and privacy at the Tofah.com Web site are guaranteed. However, if you prefer not to enter your credit card number through our secure server, you can still shop with us! Here's how:
By Phone:
Call us at (866) 581-2076 (Within the US) or at (215) 321-5946 (Local and International Customers)
Monday - Friday: 8 am - 8 pm EST
Saturday - Sunday: 9 am - 5 pm EST
By Mail:
Money Orders: We do accept money orders. When we receive the money order, your order will be processed immediately.
Personal Checks: We do accept personal checks. When we receive the personal check your order will not be processed until your check clears (5-7 business days). Once it clears, then your order will be shipped.
All money orders and personal checks must be made out to: Tofah.com, Inc. and must be in US funds drawn from a US bank. Please contact us regarding where to send mail orders.
Charges: A flat shipping charge will be added to your order. Standard shipping processes through UPS, Fedex or USPS.
All Domestic orders are shipped within 1-2 days from our warehouse.
We ship Internationally to most countries. International orders shipping cost is estimated individually according to the number of products ordered. All international orders (placed outside of the U.S. or being shipped outside of the U.S) are verified before shipment.
| Delivery Times (from Ship Date not Order Date) | |
| Ground | 7-10 Days |
| Expedited | 4-5 Days |
We do ship outside the United States. Your request can be accommodated but you must contact us regarding the appropriate shipping costs. All international orders (placed outside of the U.S. or being shipped outside of the U.S) are verified before shipment.
IMPORTANT: Please be advised that the day your order is placed with us does not count towards delivery time if your order was placed after the cutoff shipping time. For example, if you placed an order on Thursday evening (after 3:00 PM) and chose Expedited as your shipping option, your order would not go out until Friday or Monday, and would not be delivered until 4 to 5 days from ship date of Friday/Monday.
Very Important: Please check the condition of your package before taking and signing delivery of it. Tofah is not responsible for any refunds after you the customer has taken the delivery of your package. If you take delivery with a signature, then you have examined the package and deemed it acceptable.
International Shipping Delivery
Important Customs Information: Tofah.com will not be accountable for International Customs Agencies holding or seizing packages. Please contact your local customs agencies to determine what is allowed to be imported by your country.
We can ship to over 200 countries. Shipping rates vary according to the weight of the products in the order placed. Customers are responsible for any customs or taxes associated with their order.
Please note: Certain countries impose restrictions and special licenses/forms for the shipment of our items
Tofah.com guarantees your satisfaction with everything you buy. We take pride in offering works crafted with care and dedication by skilled artisans and organizations. However, if you are less than completely satisfied with your purchase, you may return it at your expense for a replacement or a full refund. Please do note that we can only offer returns on Un-Opened/Un-Used Herbal Care products. Sorry, but no returns will be accepted for used Herbal Care Creams/Products. Simply call our Customer Care Center at ((866) 581-2076 (Within the US) or at (215) 321-5946 (Local and International Customers) or e-mail us using our contact page and we will take care of the problem. Merchandise must be returned within 21 days of receipt.
Refunds will be made only to the original purchaser's credit card that was used in the order.
Please be advised that cost of shipping returned items is the responsibility of the customer.
Returned products must be unopened and in re-saleable condition must reach back with 21 days of receipt of your order.
Our goal is to offer only the finest merchandise. Each item we select for sale must meet our strict standards for quality so when you receive your order, please examine it carefully. If you are not completely satisfied, simply e-mail us using our contact page and select 'Returns' in the 'Directed To' drop down, for a Return Merchandise Authorization (RMA) within 21 days for a full refund. Refunds will be made only to the original purchaser's credit card. Please do note that we can only offer returns on Un-Opened/Un-Used Herbal Care products. Sorry, but no returns will be accepted for used Herbal Care Creams/Products.
Please note: Tofah.com reserves the right to refuse a refund. Exchanges Our Customer Care Center cannot process exchanges. If you have found other merchandise that you prefer, place a separate order for the new merchandise and return the unwanted merchandise. Once we have received and processed the returned merchandise, we will notify you of your refund via e-mail.
Tofah.com will report all fraud to the U.S. Postal Inspection Service. The U.S. Postal Inspection Service is a federal law enforcement agency. Postal Inspectors gather facts and evidence to determine whether a violation has occurred under the Mail Fraud or False Representation Statutes.Postal Inspectors base mail fraud investigations on the number, substance, and pattern received from mail order companies. The U.S. Postal Inspection Service will enforce civil and administrative remedies that are available. If you are using a stolen credit card to place an order, we will prosecute.
Tofah.com cares about the folks who visit our site, including those who trust in us enough to place orders. We appreciate your business! Any information you give to us is used only to process your order, reply to your questions and improve our site.
Tofah.com may occasionally send out e-mails, with permission of course, to people who have placed an order online, offering them more great deals.If you do not want to receive mailings, please let us know by e-mail using our contact page and telling us that you do not want to receive e-mail from Tofah.com Inc. If you supply us with your postal address you may receive periodic mailings, with your permission, from us with information on new merchandise and services or upcoming events. If you do not want to receive such mailings, please let us know by e-mail using our contact page. Please provide us with your exact name and address. We will be sure your name is removed from the list. Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding orders they have placed online. Please provide us with your correct telephone number. We will not share your telephone number with any other organizations.
The information we collect is used to improve the content of our Web site, improve the assortment of merchandise for sale, to notify consumers about updates to our Web site, to contact consumers about sales on our Web site and is not shared with other organizations for commercial purposes.
We do not sell, trade, or share any personal information you provide with any third party other than the shipping carrier used to deliver your order. Therefore, no third party will solicit you as a result of the information you provide us.
We are ethically opposed to unsolicited commercial advertisements.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). The customer's contact information is used to get in touch with the visitor when necessary. Financial information that is collected is used to bill the user for products and services. We do not use personal or billing information for any purpose other than fulfilling your order.
We use your IP address to help diagnose problems with our server, and to administer our web site. IP addresses are logged to track a user's session. This gives Tofah.com an idea of which parts of our site users are visiting; this allows us to determine which products and services are most valuable to our customers. We do record your browser type and version, and which pages you visit. We may also record which site referred you to our store. Your IP address is also used to help identify you and your shopping cart.
Security Ordering online at Tofah.com is safe and secure! Processing your order information is a priority, so we use AuthorizeNet as our ordering processor. AuthorizeNet encrypts ALL of your personal information including credit card number, name and address to avoid the decoding of that information by anyone other than Tofah.com. if you have any concerns or questions regarding online ordering, please contact us at info@tofah.com or submit your order via the "Fax/Mail Order Form".
